Can I request a prescription over the phone?

Yes, especially refills on long term prescriptions. Patients may also request short term prescriptions such as antibiotics or oral steroids for symptoms but will likely need to see a provider first.


When will my prescription be called in?

Due to the large volume of requests our office receives each day, we ask for 24-48 hours on all prescription refills and requests. We do try to have them in sooner than that but expect 48 hours at the latest.


If I call with a question for the Physician Assistant or Doctor, When can I expect a call back?

Although our medical assistants are usually the people to return calls for the providers they are first reviewed by the Doctor or Physician Assistant for a response and so we ask for the same 24-48 hours as prescription requests. They try to review messages between patients, at lunch and after the last appointment of the day.


What all does a Physical (or Complete Physical Exam/Wellness Visit) entail?

Our physicals are done in two parts with part one being a morning appointment for all the preliminary testing. That includes blood work (a Complete Metabolic Panel, Complete Blood Count, Lipid Panel with LDL/HDL ratio and TSH or Thyroid Stimulating Hormone tests), a chest xray, EKG and Urinalysis as the standard tests.

Patients return for a second time about a week to two weeks later for the actual Physical Exam with a provider. During this appointment they will have a physical examination (which includes looking in the ears, the eyes, listening to the chest etc.) as well as review the results of the tests done at the first visit.


If I have blood work done outside of a physical, when can I expect a call about the results?

Most blood work we order comes back within 3-5 business days with an additional day for the ordering provider to write out an interpretation of the results and have a medical assistant call the patient. However, some blood tests (usually Testosterone levels or STD tests) can take up to 7 business days to receive back.


What is your latest appointment time?

Our last appointment time for regular appointments is 4pm and 3pm for physicals.


What should I bring for my appointment?

For new patients, the new patient paperwork (available under the forms tab) as well as current insurance card and ID.

For current patients, current insurance card and ID.

For hospital follow up appointments, please have discharge paperwork as well as any records from your time in the hospital and the most current medication list.

For Biometric screenings, pre-ops, or medical clearance appointments, please have the necessary forms and/or requirements when you come in so the paperwork can be completed in a timely fashion.


Are you open on weekends and holidays?

We are open half day on the last Saturday of every month unless it lands on a holiday weekend (Thanksgiving, for example). We will also post at the top of the web page and on social media if we will be open.

The office is closed for New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving (and the Friday immediately after) and Christmas Day. We are open half day on Christmas Eve. If a holiday falls on the weekend, we will be closed either the Friday before or the Monday afterwards.


When are flu shots available?

We usually have flu shots available from late August/early September until March or April.


What flu shot do you carry?

This year, our office carries the Flulaval Quadrivalent Vaccine from GlaxoSmithKline.

FLULAVAL QUADRIVALENT is a vaccine indicated for active immunization for the prevention of disease caused by influenza A subtype viruses and type B viruses contained in the vaccine. FLULAVAL QUADRIVALENT is approved for use in persons aged 6 months and older.

For more information, visit the GlaxoSmithKline website.


Who do I talk to about a bill?

Questions about bills received from Dunwoody Village Clinic can be directed to our biller, Faye Moore, at 478-258-7005 or by email at fmoore7772@aol.com.

If you have a problem with a Quest Diagnostics bill, you can reach their billing department at 1-800-366-6635.

If Quest says there is a coding issue by the doctors office, contact Beth at Dunwoody Village Clinic to have it resubmitted (770-481-0889).


What is HIPAA?

HIPAA, or the Health Insurance Portability and Accountability Act of 1996,

For more information, you can visit the U.S. Department of Health & Human Services and a copy of our offices Privacy Policy can be found under the forms link or just click here.


How long do you keep my records?

Our office keeps all paper medical records as required by state law for a minimum of 10 years (although they are stored securely offsite after 5 years without being seen) before being destroyed. For additional information regarding medical record laws, visit ga.gov rules and regulations


IF you have any questions not covered by the extensive FAQ above, please call the office at 770-481-0889 and we will try our best to answer them.